Policies

Returns & Exchanges

How do I return an item(s)?

To return an item(s) please include the delivery note/invoice that you received with your parcel and outline the reason for the return. Send the returned item(s) to the address which appears at the top of the delivery note/invoice, (75 High St, Prahran, VIC 3181). Goods must be returned within 14 days of order date - unworn & unwashed. All products returned will be inspected to ensure product is refundable. Once approved for return we will credit your original method of payment, excluding the delivery fee (unless goods are faulty or not as ordered)

How can I exchange a product(s)?

If you would like to exchange a size or style please follow the same instructions as above. please make sure your name, address, phone number & instructions are clearly indicated. If an exchange is not available a customer service team member will be in contact with you to discuss alternatives.

• All goods must be returned in the condition they were received in, including the original packaging, i.e. polybags or boxes. Please note goods will be returned to you if not received in an acceptable refundable/exchangeable condition as outlined above.
• No goods will be accepted outside the 14 days of purchase without authorisation or proof of purchase.

Privacy

The Promotions Factory understands the importance and confidentiality of your personal and financial information supplied to us while interacting with our site. For these reasons we are committed to protect any information provided to us.

When using the services provided we will collect personal information such as: Name, Delivery Address, Contact Phone Number, E-Mail Address and Employee Number. Order information is also stored at this time to track previous transactions.

If there is a transaction failure we will contact you to confirm the order and find other means of payment and delivery. Contact us @ flemington@tpf.com.au if you have any comments or queries relating to our privacy policy.